Your Questions Answered
Welcome to the Tonalis Meats Frequently Asked Questions page. We've compiled answers to the most common inquiries about our products, services, and ordering process. Our goal is to provide clarity and ensure a smooth experience for all our customers.
Frequently Asked Questions
At Tonalis Meats, we're dedicated to quality and customer satisfaction. Explore the information below to learn more about our premium meats, convenient services, and how we make your experience exceptional. If you don't find what you're looking for, please don't hesitate to contact us directly.
Can I pick up my order on the same day?
When placing an order, next-day pickup is usually the only available option. We will not have your order ready on the day you place it. If you absolutely need same-day assistance, please call the office at 303-940-8700 - ask for Ali, Ava, or Julie.
What is the difference between wholesale and retail?
Tonalis Meats proudly serves both individual retail customers and businesses with wholesale needs. Retail refers to purchases for personal consumption, while wholesale caters to businesses like restaurants or larger institutions, often involving bulk pricing and different order minimums.
How do restaurants set up a wholesale account?
To set up an account for a Restaurant, please visit our Contact Us page and send us an email. We usually get back within an hour during our operating hours to discuss your needs and get you set up.
What should I know about ordering and payment?
It is important to order a day or a few days before you need your order. The payment process will be located in the shopping cart once you complete getting your items. Once paid, you will receive an invoice and confirmation to the email you provide.
What makes Tonalis Meats' products special?
Over the past 60 years, we have expanded our product line significantly, providing only the best products we can find. Having exclusivity with a lot of items, we are slowly becoming a one-stop shop for our customers, ensuring exceptional quality and variety.
What if I have questions or need to contact you?
If you have any questions or need to contact us, please don't hesitate. You can call us directly at 303-940-8700 or send an email to orders@tonalismeats.com. We're here to help!
Are there any common confusions I should be aware of?
Customers sometimes confuse same-day order placement with same-day pickup. Please remember, next-day pickup is our standard. Always double-check your desired pickup date during checkout, and for any urgent matters, call us directly at 303-940-8700.
Where can I find more information about your processing services?
For detailed information about our processing capabilities and services, please visit our Processing Services page. There you'll find everything you need to know about how we can serve your needs.
Still Have Questions?
We're always here to help. If you haven't found the answer you're looking for, or if you need personalized assistance, please reach out to our friendly team. We're committed to providing the best service in Colorado.